Terms and conditions

Terms of Business

To download the latest version of our Terms and Conditions of Business please select the link below.

Download our Terms of Business here

Notice of Right To Cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Download our Notice of Right To Cancel Contract here


Diversity Data

All law firms regulated by the SRA are required to collect, report and publish workforce diversity statistics of their workforce on a bi-annual basis.

It also makes good business sense for us to access all the talent available in the marketplace and a diverse firm will be well equipped to access and serve a diverse community.  In meeting our equality & diversity requirements, KBL Solicitors LLP monitors the make-up of our workforce and a summary of the data is available on request.


Complaints Procedure

We strive to provide a quality service to all of our clients. However, if at any point you have concerns or become unhappy with the service provided you should raise them immediately with the Fee Earner assigned to your matter. If you would like to make a formal complaint you should contact Jonathan Shorrock JShorrock@kbl.co.uk. If we are unable to resolve your complaint internally in accordance with our complaints procedure (which is available upon request) you may contact the Legal Ombudsman at PO BOX 6806, Wolverhampton, WV1 9WJ, or telephone 0300 555 0333, or email enquiries@legalombudsman.org.uk or visit their website at www.legalombudsman.org.uk. The European Commission’s website contains an ODR platform for resolving consumer disputes http://ec.europa.eu/consumers/odr.

You can also raise any concerns with the Solicitors Regulation Authority www.sra.org.uk.