Terms and conditions

Terms of Business

To download the latest version of our Terms and Conditions of Business please select the link below.

Download our Terms of Business here

Notice of Right To Cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Download our Notice of Right To Cancel Contract here

 

Diversity Data

All law firms regulated by the SRA are required to collect, report and publish workforce diversity statistics of their workforce on a bi-annual basis.

It also makes good business sense for us to access all the talent available in the marketplace and a diverse firm will be well equipped to access and serve a diverse community.  In meeting our equality & diversity requirements, KBL Solicitors LLP monitors the make-up of our workforce and a summary of the data is available on request.

 

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.  Making a complaint will not affect how we handle your case.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, you should contact Jonathan Shorrock JShorrock@kbl.co.uk.  Our complaints procedure is available here Complaints Procedure

 

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.