Terms and conditions

Terms of Business

To download the latest version of our Terms and Conditions of Business please select the link below.

Download our Terms & Conditions of Business

Notice of Right To Cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Download our Notice of Right to Cancel Form here.


Diversity Data

All law firms regulated by the SRA are required to collect, report and publish workforce diversity statistics of their workforce on a bi-annual basis.

It also makes good business sense for us to access all the talent available in the marketplace and a diverse firm will be well equipped to access and serve a diverse community.  In meeting our equality & diversity requirements, KBL Solicitors LLP monitors the make-up of our workforce and a summary of the data is available on request.


Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. Making a complaint will not affect how we handle your case.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, you should contact Partner, Greg Gardner-Boyes ggardner-boyes@kbl.co.uk.

Our complaints procedure is available here Complaints Procedure.


What to do if we cannot resolve your complaint

We hope that we would be able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to The Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, please contact them.

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333
Legal Ombudsman PO Box 6167, Slough, SL1 0EH

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.